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Our Newsletter


Terms & Conditions and Return Policy

IMPORTANT NOTES:
If any issue arise pertaining your order, please communicate with us immediately and we will take appropriate action towards it. We will and always strive to serve you in the most ethical way, kindly co-operate with us to assist you.

Return Policy
If for reasonable reason you are not satisfied with the goods, you can return back the item to us and we will refund your money back if you agree to bear the postage charges. Before returning, please take time to read our return policy carefully. You are recommended to fill up our return request form before returning an item and we will response to you within 2 working days. OnlineBabyWear.com.my reserves the right to charge the postage fee for all returned products.

Products
All the products sold in this website are only GENERIC and they come with reasonable quality and sold at very affordable price. Therefore, please expect slight difference from what you see in pictures. In some rare cases, our products may have minor defects such as color variances, wrong printing and branding, missed stitching, color fade after washing or other tolerable defects. All our products are made in china and therefore workmanship may not be at the top of level. Please kindly understand this. If you are unable to accept it, then kindly DO NOT place your order here. Online purchases are not suitable for fussy buyer.

Wrong Products
Shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on customers cases.

Product Defects
Any products with major defects such as malfunction, big holes, spoil button, and etc. Only for these cases, we will bear two way postage cost (return and replace) depending on necessity, otherwise full refund will be offered witout the need to return back the defect item to us.

Shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on customers cases.

Otherwise, for minor defects as mentioned above, we reserve the rights to demand customers to post back the defects item and we will refund your money back with return postage only.

Any defects occured during transit or shipping (especially for fragile items), the management has the rights to reject claim as the damage was not done by us but rather during shipping. We can't guarantee safe shipping for fragile products as deliveries are done by third party company.

Stock Availability
All our stocks are live update. When you place order for certain products, our system will automatically deduct the stock for it while waiting for your payment. In some cases, stocks clash may occur whereby our system allows you to buy certain product but after making payment, the selected product or size may be unavailable. You would be advised to either change size, product or design in such problem otherwise refund will be given for that particular product. In the event whereby you did not respond to us regarding replacement, we have the right to refund you back your money and post out the remaining available items.

Return
If we send wrong item to you, then you can return it back to us. We will resend the correct item back to you upon receiving returned item(s). You should report the problem within 3 days after receiving the products and return it within 7 days and the item must be in original condition (with tag and original packaging) when returning to us.
When your return request has been accepted, please pack and return your items (with original packaging and tagging) to us.

IMPORTANT NOTES: Please ensure your returns request number is clearly marked on the package. Failure to write will delay the return process.

Refund
OnlineBabyWear.com.my offers partial or full refund on selected item(s) within 3 days of receiving your goods. The first step in the refunds process is to fill up our return request form.

Postage
We only bear postage charges in cases where we WRONGLY send you any items or DEFECTS cases. Otherwise, if you wish to exchange because want to change size or design or not satisfied with the items, then all postage charges shall be borne by customer.

Delivery
Our same day shipping is only applicable for all payments that are made before 12.00p.m. on everyday basis, and limited for Poslaju and Citylink only*. Shall we able to finish up processing the parcels early, then we will continue to process orders for all payment made up to 3.00pm. All parcels are collected from our warehouse. We do not offer this term for Air Parcel service as we have to send the parcel manually to the local Post Office. Therefore, please allow 1-3 working days for the management to schedule to post your parcel over the counter. Please take note that for all free shipping deal, we use CITYLINK.

*We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we cannot be held liable for any loss caused by late delivery.

Tracking
All tracking numbers will be sent to your email by our system once your order is shipped. Therefore, if your order status is still Awaiting Shipment, please wait till we come to your turn as we process orders based on queue in the system. Once shipped, check your email/ junk mail/spam for the tracking number. Alternatively, if you have an account with us, you can also simply log in to find out about it. Since all parcels are collected from our warehouse, please allow till night for the postman to scan and update your tracking details at respective courier warehouse.


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Where do I get return request form?

1. Logged in into your account with Onlinebabywear.com.my

2. You will see 'My Account' Bar on your right.

3. Click on 'Completed Order'

4. Click on 'RETURN ITEMS'

5. You'll see your return request form . Just fill up which items you want to return and for what reason.

6. After fill up, click on 'Submit Return Request'

8. Then, you are done. We will give feedback on your return request as soon as possible.