T&C and Return Policy


IMPORTANT NOTES:

If any issue arise pertaining your order, please communicate with us immediately and we will take appropriate action towards it. We will and always strive to serve you in the most ethical way, kindly co-operate with us to assist you.


Return Policy

If for reasonable reason you are not satisfied with the goods, you can return back the item to us and we will refund your money back if you agree to bear the postage charges. Before returning, please take time to read our return policy carefully.


Products

Most of the products sold in this website come with reasonable quality and sold at very affordable price. Therefore, sometimes there’s a slight difference from what you see in pictures. In some rare cases, our products may have minor defects such as color variances, wrong printing and branding, missed stitching, color fade after washing or other tolerable defects. Most of our products are made in China and Bangladesh and therefore workmanship may not be at the top of level. Please kindly understand this.


Wrong Products

Shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on customers cases.


Product Defects

Any products with major defects such as malfunction, big holes, spoil button, and etc. Only for these cases, we will bear two ways postage cost (return and replace) depending on necessity, otherwise full refund will be offered without the need to return back the defect item to us.

Shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on customer’s cases.

Otherwise, for minor defects as mentioned above, we reserve the rights to demand customers to post back the defects item and we will refund your money back with return postage only.

Any defects items received due to mishandled during transit or shipping (especially for fragile items), you have obligation to inform us within 24 hours. Failure to do so, Courier Company will not entertain any claims from us for damaged item. Therefore the management has the rights to reject claim for any cases reported more than 24hours time.


Stock Availability

All our stocks are live update. When you place order for certain products, our system will automatically deduct the stock for it while waiting for your payment. In some cases, stocks clash may occur whereby our system allows you to buy certain product but after making payment, the selected product or size may be unavailable. You would be advised to change size, product or design in such problem otherwise refund will be given for that particular product. In the event whereby you did not respond to us regarding replacement, we have the right to refund you back your money and post out the remaining available items.


Return

If we send wrong item to you, then you can return it back to us. We will resend the correct item back to you upon receiving returned item(s). You should report the problem within 3 days after receiving the products and return it within 7 days and the item must be in original condition (with tag and original packaging) when returning to us. When your return request has been accepted, please pack and return your items (with original packaging and tagging) to us. IMPORTANT NOTES: Please ensure your ORDER NUMBER is clearly marked on the package. Failure to write will delay the return process.


Postage

We only bear postage charges in cases where we WRONGLY send you any items or DEFECTS cases. Otherwise, if you wish to exchange because want to change size or design or not satisfied with the items, then all postage charges shall be borne by customer.


Delivery

Our same day shipping is only applicable for all payments that are made before 10.00a.m. on daily basis, and limited for Poslaju and Citylink only*. Shall we able to finish up processing the parcels early, then we will continue to process orders for all payment made up to 3.00pm. All parcels are collected from our warehouse. *We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we cannot be held liable for any loss caused by late delivery.







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